Home / Setup Troubleshooting for eco4life Plug

If you run into difficulty connecting to your eco4life Plug during the setup, try the following steps:

  1. Make sure you are entering the correct password for your 2.4GHz WiFi network. You can click on the eye icon to reveal the password and confirm that the password is correct.

Wyze_Password.PNG

Note: Your eco4life Plug will not work with a 5GHz WiFi network and must be connected to a 2.4GHz WiFi network. If your setup keeps timing out, try changing it to a different network if available to see if it will work. 
  1. For some Android smartphones prior to setting up eco4life Plug, turn your cellular data off. Since eco4life Plug’s WiFi network doesn’t have internet access, some phones may automatically reconnect to your cell data. This will prevent the setup from successfully completing. 
  2. When connected to eco4life Plug’s WiFi network, some Android versions will send an alert saying the network doesn’t have access to the Internet. Click on this notification and opt to stay connected to the Plug’s network. Then return to the eco4life app.

If you continue to have trouble or do not see this pop-up, try to forget the WiFi network in your smartphone or tablet that you were attempting to use for setup. Reconnect to that network and try again.

For people using iOS 13 - Please check to make sure the Location Services permission is allowed. Here's how to do this:
  • Open the Settings app on your phone
  • Go to Privacy Settings
  • Go to Location Services
  • Make sure that the eco4life app is granted permission to use this while it's running